Offre d’emploi : Customer Support Partner

Offre d’emploi : Customer Support Partner
  • Entreprise : Syngenta Agro Services
  • Fonction : Marketing, Communication
  • Secteur : Services
  • Lieu : Alger

ROLE PURPOSE

– Manage customer relationships to gain a deeper understanding of their business and business needs to co-develop customized value offers that build a successful and sustainable business partnership.



– Work with the Field Force to implement the agreed customer strategy, monitor effectiveness and adjust as required.

ACCOUNTABILITIES

– Support sales with our channel partners

– Support campaign team of our channel partners

– Gain regular channel feedback on Syngenta performance.

– Regularly monitor and analyze sales and stocks at distributor level

– Regularly monitor competitors prices and new products

– Ensure campaigns are executed in line with marketing budget and plan set by the campaign team.

– Working with distributors conduct post campaign in-field measurement of campaign effectiveness, including Integrated Solutions KPIs.

– Regular update of the Customer Profiles : organization, share of wallet,

– Coach Field experts and define sale targets

– Measure sales field force performance and develop corrective/improvement actions.

KNOWLEDGE, EXPERIENCE & CAPABILITIES

Critical experience and knowledge

– 3 to 5 years of experience in the agribusiness industry/sales management/marketing experience

– Understanding of competitive environment

– Agribusiness experience: knowledge of cropping practices and crop protection products

– High level of computer literacy (graphics)

– Advanced English (written and spoken)

– Key account management skills; strong understanding of customer needs, structure and business drivers

– Bachelor Degree