Offre d’emploi : Customer Insights & Customer Experience Senior Manager

Offre d’emploi : Customer Insights & Customer Experience Senior Manager
  • Entreprise : Orascom Télecom Algérie
  • Fonction : Marketing, Communication
  • Secteur : Informatique, Télécom, Internet
  • Lieu : Alger

– In charge of all the Marketing Strategy and the Marketing Intelligence activities within the Marketing department.

– Be responsible for managing all marketing intelligence activities (acquisition and analysis of information in order to understand the market) and for managing the marketing strategic process.

Responsibilities:

– Define the Marketing Intelligence strategy

LG Algérie

– Build the Marketing Intelligence roadmap (Market research, Customer analysis, Attitudes & beliefs, Purchase and post purchase behavior, conjoint analysis, competitive watch, product monitoring, geo-marketing…)

– Contribute to the Company Strategic process for the intelligence part

– Define the Marketing Intelligence KPIs for the company budget (0+12, 3+9, 8+4)

– Manage the monthly budget for Marketing Intelligence Activities

– Elaborate, Define and Execute all Marketing researches initiatives based on B2C Marketing, B2B Marketing and Corporate needs

– Manage from end-2-end Marketing Intelligence activities internally and externally (with selected suppliers)

– Manage all the Geo-marketing activities needed for commercial planning and network planning

– Elaborate, Define and execute the marketing strategic planning process integrated with the corporate strategic planning process.

– Produce the yearly marketing plan for B2C and B2B segments integrating sales and customer service inputs and needs and provide this plan as input for the yearly budget

– Manage and develop the Marketing Intelligence and Planning team

Position Challenges

– Setup of Marketing Intelligence processes

– Development of the Marketing Strategic Planning Process

– Management of the Marketing Intelligence budget

– Reorganization of the team

– Setup of processes

– Alignment with all stakeholders (intra and extra Marketing)

Education:

– MBA or Master (post-graduation) in the field of Marketing or Economy.

Related Experience:

– Nine (9) to twelve (12) years experience in the field of B2C/B2B Marketing, Marketing Intelligence and planning

– Experience in Telecommunication, Fast moving consumer goods, Consultancy or Electronics manufacturers

Linguistic skills:

– Arabic, French and English required.

Computer literacy:

– Computer advanced literacy.

– Statistical software knowledge

– Presentation

Skills required:

– Highly analytical

– Good knowledge in Marketing and Strategy

– Excellent relationships (internal & external).

– Perfect command of the Marketing strategies.

– Great organizational knowledge.

– Entrepreneurship

– Presentation skills

– Total availability.

Basic competencies:

– Team work.

– Diplomacy

– Customers’ orientation.

– Efficient Communication.

– Organization & planning (time management).

– Flexibility & adaptability chiefly change management.

– Initiative & perfectionism.

– Decision-making and problem-solving.

Managerial competencies:

– Leadership.

– Vision & strategic thinking.

– Fiscal responsibility.