- Entreprise : Astrazeneca
- Fonction : Administration, Secrétariat, Services généraux
- Secteur : Industries
- Lieu : Alger
Job Description / Capsule
Provides basic administrative support, and performs administrative tasks according to set policies and procedures. Individuals in this role carry out a range of relatively routine activities and processes to provide support to the business unit. This role impacts the reputation of the function it serves as the initial point of contact for many customers.
Typical Accountabilities
– Co-ordinates meetings and off-site events including hotel bookings, local travel and transfer arrangements and handling emergency travel situations for both AZ and external visitors
– Ensures that travel is in line with AZ policy and provides value for money for AZ, taking account of different time zones and the work-life balance of participants
– Maintains, checks and processes data accurately to meet deadlines and standards
– Maintains and operates filing and other record systems to meet local needs
– Collates documentation, carrying out defined checks to ensure all items are included correctly
– Produces accurate and timely documentation (letters, invoices, etc.) to meet defined needs and standards
– Obtains, collates and carries out routine manipulation of information from readily available sources
– Sends, receives, sorts and distributes mail items so that they reach their destinations securely
– Receives and carries out processing of messages and incoming data
– Generates routine reports within clear guidelines and timetables to meet the ongoing needs of the function
– Provides information and guidance on processing activities and resolve routine queries and issues to meet customer requirements
– Follows up on processing activities to ensure the high quality of the service delivered
– Ensures all procedures and standards are adhered so that processing inputs and outputs meet customer needs
– Maintains knowledge of regulatory and legal requirements relevant to the role
Education, Qualifications, Skills and Experience:
Essential
– Knowledge of the function, its structure and relevant local procedures
– Effective communication of information, both verbally and written as required
– Operation of standard office equipment
– Numerate and accurate
– Keyboard skills and knowledge of relevant software
– Basic Customer Service skills
– Telephone skills
Desirable
– High school/Secondary school qualification including Maths and English
– Professional qualification
Key Relationships to reach solutions:
– Internal (to AZ or team)
– Internal Teams
– Department Colleagues
– Senior Managers
– Other Department Managers
External (to AZ)
May coordinate vendor support
